Order 5

• What are the shipping costs?
• How can I cancel my order?
• How can I change the products of a purchase?
• How long to keep your mattress in its box?
• Is it possible to collect the old mattress at the time of delivery?

Payment 5

• What payment methods do we have?
• How does the payment in up to 12 months without interest work?
• What happens in the case of a return within the 100-night trial period with 12 months without interest?
• Does this process involve any type of fee or interest?
• How many installments can the payment be divided into?

Delivery 7

• How long does shipping take?
• How do Emma products arrive?
• Are there any associated shipping costs of any kind?
• Do you deliver the mattress to my room?
• Can I track where my order is?

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Returns 5

• How does the return of Emma mattresses and beds work?
• Is it possible to return just one part of my order?
• If you haven't opened the product yet but need to return it:
• How can I request the return of the mattress during the 100-day trial period?
• Do I need to keep the mattress in the plastic during the trial period?

Refunds 6

• How long does the refund take to be processed?
• How does the refund process work if I paid with a credit card or debit card?
• How does the 100-night trial period work?
• When does the trial period begin?
• Do I get a refund if I don't adapt to the mattress?

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Products 16

• Can the foam color vary?
• How long do I have to leave my mattress once unrolled?
• What is the height of Emma mattresses?
• Can mattress covers be washed?
• How much weight do Emma mattresses support?

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Contact Us 1

• Contact us

Top Questions 1

• Frequent questions