Returns

How does the return of Emma mattresses and beds work?
You have trial nights (these depend on each product) to make sure without rushing, and at home sleeping, that Emma products are for you. If this is not the...
Wed, 20 Mar, 2024 at 9:15 PM
Is it possible to return just one part of my order?
 Yes, you can return it, as long as you are within the trial nights and you have not purchased it in Combo/Set. If you have done it in the latter option, yo...
Wed, 20 Mar, 2024 at 9:16 PM
If you haven't opened the product yet but need to return it:
In case you still haven't opened your Emma product and wish to start the return process because you, for example, chose the wrong size, get in contact w...
Wed, 20 Mar, 2024 at 9:20 PM
How can I request the return of the mattress during the 100-day trial period?
If you want to initiate the return of your Emma mattress, all you need to do is get in touch with us. We are always available through our email address, hol...
Wed, 20 Mar, 2024 at 9:24 PM
Do I need to keep the mattress in the plastic during the trial period?
Certainly not! As soon as you have your new Emma mattress, simply remove the plastic carefully and place the mattress on your bed. To remove the plastic, yo...
Wed, 20 Mar, 2024 at 9:26 PM