Delivery

How long does shipping take?
Delivery time depends on the product and the measurement. You can see estimated delivery times on the website by selecting the size you want.
Wed, 24 Jan, 2024 at 7:19 PM
How do Emma products arrive?
Emma mattresses and pillows come rolled and vacuum packed to optimize transportation and respect the environment. The Emma beds: base and upholstered be...
Wed, 24 Jan, 2024 at 7:22 PM
Are there any associated shipping costs of any kind?
No, we want to make it easy for you, so we're giving you free shipping on all of our products right to your door.    Whether you've bought an Emma ...
Wed, 20 Mar, 2024 at 6:17 PM
Do you deliver the mattress to my room?
We don't bring the Emma mattress to your room, it is your personal space after all, and we don't put the mattress on your bed. Delivery is made to y...
Wed, 20 Mar, 2024 at 6:19 PM
Can I track where my order is?
Once your product leaves our warehouse, you will receive a confirmation email with a tracking link.
Wed, 20 Mar, 2024 at 6:22 PM
What happens if I am not available at the time of delivery?
Our carriers have 2 delivery attempts, so in case you are not available the first time, you have a second delivery attempt. In case both delivery attempts h...
Wed, 20 Mar, 2024 at 6:23 PM
My box has arrived damaged and I have not received all the items, what should I do?
Despite being something unusual, sometimes this can happen. Do not worry, you can open your mattress with any sharp object you have at home, and on the othe...
Wed, 20 Mar, 2024 at 6:27 PM